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FAQs
Frequently Asked Questions
General
Performance Therapy
Bike Fitting
Performance Training
Why don't you take insurance?
Our mission is to put the power of your health and wellness back into your hands. In order to provide high quality, personalized care we have chosen quality over quantity. The care you receive at traditional physical therapy clinics contracted with insurance carriers is often dictated or influenced by health insurance companies. By not accepting insurance, we can offer individualized care to achieve your goals. Our goal is to spend one-on-one time with patients to gain results faster in a shorter amount of time.
*Keep in mind we will also provide an itemized receipt for you so that you can submit to your insurance if you have out of network benefits.
How do you take payment?
VeloFit, LLC is an out-of-network provider with all insurance carriers so we do not accept health insurance plans. We operate as a fee-for-service practice and do not contract with insurance providers. We accept cash, checks, credit cards, debit cards, Venmo, health savings accounts (HSA) and flexible spending accounts (FSA). Payment is due at the time of service.
How much will it cost me if I have out-of-network benefits?
Please refer to the new patient intake form here (https://www.velofitpt.com/_files/ugd/55176e_3895936731054b77b2230fae0a4127ae.pdf)and scroll down to
"Out-of-Network (OON) Insurance Benefits Reference Sheet" to help you ask the right questions to understand what your benefits are with your specific insurance provider.
How come you don't answer the phone?
The best way to get your questions answered is to email hello@velofitpt.com. (hello@velofitpt.com.) Unfortunately we cannot answer phones since we are actively working on clients and our office administrator is working remotely to assist us. Thank you so much for your patience! 🙏
How do I schedule a session?
Please click the "Book Now" feature on the website in order to access our services. https://velofit-physical-therapy.cliniko.com/bookings#service (https://velofit-physical-therapy.cliniko.com/bookings#service)
How can I get added to your waitlist?
Please email hello@velofitpt.com (hello@velofitpt.com)to get on the waitlist with your preferred days/times available. The waitlist is only reserved for physical therapy clients, NOT for bike fits. We cannot guarantee that you will be seen when you are requested but we will do our very best!
I've booked a prepaid appointment and want to change/cancel it. Who do I contact to reschedule or cancel?
Please email your request to hello@velofitpt.com (hello@velofitpt.com)to rebook or cancel.
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