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FAQs

  • Why don't you take insurance?
    Our mission is to put the power of your health and wellness back into your hands. In order to provide high quality, personalized care we have chosen quality over quantity. The care you receive at traditional physical therapy clinics contracted with insurance carriers is often dictated or influenced by health insurance companies. By not accepting insurance, we can offer individualized care to achieve your goals. Our goal is to spend one-on-one time with patients to gain results faster in a shorter amount of time. *Keep in mind we will also provide an itemized receipt for you so that you can submit to your insurance if you have out of network benefits.
  • ​How do you take payment?
    VeloFit, LLC is an out-of-network provider with all insurance carriers so we do not accept health insurance plans. We operate as a fee-for-service practice and do not contract with insurance providers. We accept cash, checks, credit cards, debit cards, Venmo, health savings accounts (HSA) and flexible spending accounts (FSA). Payment is due at the time of service.
  • How much will it cost me if I have out-of-network benefits?
    Please refer to the new patient intake form here and scroll down to "Out-of-Network (OON) Insurance Benefits Reference Sheet" to help you ask the right questions to understand what your benefits are with your specific insurance provider.
  • How come you don't answer the phone?
    The best way to get your questions answered is to email hello@velofitpt.com. Unfortunately we cannot answer phones since we are actively working on clients and our office administrator is working remotely to assist us. Thank you so much for your patience! 🙏
  • How do I schedule a session?
    Please click the "Book Now" feature on the website in order to access our services. https://velofit-physical-therapy.cliniko.com/bookings#service
  • How can I get added to your waitlist?
    Please email hello@velofitpt.com to get on the waitlist with your preferred days/times available. The waitlist is only reserved for physical therapy clients, NOT for bike fits. We cannot guarantee that you will be seen when you are requested but we will do our very best!
  • I've booked a prepaid appointment and want to change/cancel it. Who do I contact to reschedule or cancel?
    Please email your request to hello@velofitpt.com to rebook or cancel.
  • What to expect?
    For your initial consultation you should expect a full body evaluation, with focus on the site of pain described by the patient. The consultation will last about an hour. You may experience some discomfort after the session but it is normal after poking around and trying to find the source of pain! Once you schedule your appointment, you will recieve an email with a link to an intake form. Please fill out this intake form before your visit.
  • What to wear?
    For your initial evaluation or any physical therapy, please wear athletic clothing. Shorts are best because it gives the practitioner easier access to the muscle groups of the lower extremities.
  • Do I need a referral for PT?
    As of July 1st, 2023, Virginia is now a full direct access state which means that PT’s are now able to evaluate and treat a patient without a need for a referral or prescription. We also now are able to dry needle without requiring a script from a doctor. This means quicker access when you need it and without a ceiling or restriction to your treatment. https://www.dhp.virginia.gov/physicaltherapy/
  • Do you only work on athletes?
    We believe every one is an athlete! If you have a body, you are an athlete. The doctors on staff have a diversity of training in the medical field and have over 30 years of clinical practice.
  • What is dry needling, and how can it benefit me as a client?
    Dry needling is a technique used by our experienced physical therapist to treat trigger points in your muscles. It involves inserting a thin needle into the skin and targeting these trigger points to alleviate pain, improve range of motion, and promote healing. This technique can help with various conditions such as muscle tightness, chronic pain, and sports-related injuries. By addressing these trigger points, dry needling can complement your training and coaching sessions by improving muscle function and reducing discomfort, allowing you to achieve your fitness and performance goals more effectively. Our knowledgeable and skilled coaches will assess your individual needs and incorporate dry needling as part of a comprehensive treatment plan tailored specifically to your requirements.
  • Do you offer telehealth services
    Yes, we understand that accessibility and convenience are important for our clients. We are proud to offer telehealth services, allowing our clients to receive coaching and consulting sessions remotely, via video conferencing. This means that you can still benefit from our expert services from the comfort of your own home, without the need to travel to our physical location. Our telehealth services are conducted with the same level of professionalism, expertise, and personalized attention as our in-person sessions, ensuring that you receive the guidance and support you need to achieve your fitness and wellness goals. Our commitment to providing a seamless and effective telehealth experience reflects our dedication to meeting our clients' needs in a modern and accessible way.
  • What should I bring to the bike fit session?
    Bicycle - Clean and in good working condition Cycling Clothing - Bike shorts and jersey (form fitting clothes) Cycling Shoes - Clean and dry. If you have old worn out cycling shoes or cleats now is the time to replace them. If you have recently purchased new cycling shoes please bring your old pair as they can assist with gathering information about cleat set up. Towel - You will be working a bit, so expect to be a little sweaty
  • Do you have a changing room?
    Yes, we do! We also have a shower for you to use if you get really sweaty. 😓
  • Am I going to be working hard during the session?
    Yes, and you should bring your own towel too. You will do a little warmup to get the body moving
  • Does Dr. Kur still do physical therapy?
    Yes! ABSOLUTELY! Dr. Kur believes that bike fitting is only a small piece of the puzzle to get the ergonomics on the bike correct. The real work is off the bike. He takes pride in his clinical skills and knows how much it takes off the bike to improve the performance on the bike
  • Do you still offer Recreational Fits?
    Yes, we do! Margie Shapiro, a former pro triathlete and coach has been undergoing training with Dr. Kur to offer this service for those who are trying to get comfortable on the bike. You can schedule the sessions with her directly by emailing margie@velofitpt.com
  • Can you fit multiple bikes during the same session?
    If you are coming from >50 miles away, we will accommodate for you. Please email us at hello@velofipt.com to inquire about multiple bikes. There will be an additional fee.
  • Do you sell insoles?
    We use G8 custom insoles in the office. They are the best adjustable insoles on the market. You will receive a 10% discount when they are bought during a fitting. See more info here: https://www.g8performance.com
  • Do you have saddles that we can try?
    We keep a small selection of saddles in the studio for test purposes. If a cyclist elects to purchase one of these testers, they may do so within the following parameters: Saddles: A deposit of $150 will be charged at time of check-out to bring home and test ride a saddle. Within 60 days, if the cyclist returns it (having purchased their own similar saddle), and the saddle is in the same condition as it was during the fit, a full refund will be provided. After 60 days, the deposit automatically becomes payment for the saddle. Follow-up Fit: If the cyclist takes home a saddle or stem for test riding and returns it within 60 days, adjustments to the bike may be made as a complementary follow-up. However, adjustments to saddle, stem, or other elements of the bike fit after 60 days will require a follow-up appointment at the fee-specific follow-up fee.
  • Do you have bike stems that I can test after the bike fit?
    We have a stem sizer in the studio to allow for our fitter to recommend the proper size of the stem you may need to purchase. We also keep a small selection of stems in the studio for test purposes. If a cyclist elects to purchase one of these testers, they may do so within the following parameters: Stems: A deposit of $50 will be charged at check-out to bring home and test ride a stem. If it is returned in the same condition within 60 days, the deposit will be returned. After 60 days, the deposit automatically becomes payment for the stem. Follow-up Fit: If the cyclist takes home a saddle or stem for test riding and returns it within 60 days, adjustments to the bike may be made as a complementary follow-up. However, adjustments to saddle, stem, or other elements of the bike fit after 60 days will require a follow-up appointment at the fee-specific follow-up fee.
  • Do you sell leg length shims?
    We do not sell leg length shims but they are included in the price of a fitting. We will perform the necessary evaluation to determine if you would truly benefit from one.
  • Why can I not bring multiple bikes and multiple shoes?
    Every bike requires a significant amount of time to dial in. Bringing in multiple shoes will take extra time to dial in the cleats and match up the fit to each position. If you are wanting to schedule a cleat fit session after you've had a fit, we have cleat fitting options to help you with that process
  • Will my fit ever need to be adjusted?
    As your body changes and your fitness evolves, you will most likely need to get it adjusted. There are bike fit follow ups available for you to schedule.
  • Do you guys fit Tri or TT Bikes?
    Yes, we specialize in providing professional bike fitting services, including triathlon & TT bike fits. Our comprehensive triathlon bike fitting process takes into consideration the unique needs of triathletes, such as achieving an aerodynamic position while maintaining comfort and power output over long distances. We work closely with you to understand your individual biomechanics, flexibility, and riding style in order to optimize your bike position for peak performance and injury prevention during triathlon events. We do recommend that you pick the "Clinical Bike Fit" option as it allows for 2 sessions to accommodate for the complexity of adjusting into a triathlon or time trial position. The second sessions allows the rider to purchase any recommended front end adjustments and then finalize the position during the follow up fit
  • What is performance training?
    This is where strength meets rehabilitation, and wellness takes center stage. This is the integration of movement and strength training
  • What makes training with you guys different than going to a regular gym?
    Our team of expert trainers and physical therapist collaborates to design personalized programs that not only address your specific rehabilitation needs but also propel you towards your fitness goals.
  • Do you work on injury prevention?
    Prevention is key. Our trainers are equipped to identify potential areas of weakness or imbalance in your body, creating injury prevention programs that address these concerns. By proactively strengthening vulnerable areas, you can reduce the risk of injuries and enjoy a more robust, active lifestyle.
  • Do you sell packages?
    Unfortunately no. We value our expertise and we are confident that we provide top-notch service to our clients.
  • Do you do post-rehab training?
    Yes we do! Transitioning back to a regular fitness routine is crucial. Our trainers collaborate closely with our physical therapists to ensure a smooth and effective transition. This phase focuses on rebuilding strength, restoring flexibility, and enhancing overall fitness, all under the watchful eye of professionals who understand your unique needs.
  • Do you hold group strength training classes
    Yes, we offer group strength training classes as part of our comprehensive coaching and consulting services. Our group strength training classes are designed to cater to cyclists and triathletes of all levels, focusing on building functional strength, enhancing muscle endurance, and preventing injury. Led by experienced coaches who specialize in sports-specific training, our group classes provide a motivating and supportive environment for participants to improve their overall performance on the bike. Whether you're a beginner looking to build a solid foundation of strength or an experienced athlete aiming to take your performance to the next level, our group strength training classes are tailored to meet your specific needs. With a focus on proper form, individualized guidance, and a variety of exercises targeting key muscle groups used in cycling and triathlons, our classes are an integral part of our holistic approach to coaching and consulting. Join us and experience the transformative benefits of our group strength training classes at velofitpt.
  • How do I book an appointment with the performance coaches?
    Please go to https://velofit-physical-therapy.cliniko.com/bookings#service and go to "personal training" to book your session now!
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